GiustiFoxTai | Giusti Suite

Your automatic response system

Increase corporate customer care
Specific and articulated answers in an immediate way
All you need is a smartphone, phone number and whatsapp
Ease of use

An answer to every question

FoxTai aims to provide, in an immediate way, specific and articulated answers to the questions posed by your customers or in any case by any authorized user, on the most diverse topics. To obtain immediacy of execution and exclude the suffocating graphic superstructures, we relied on the solid structure of WhatsApp. Only a few elements are needed for your client to be immediately operational: a smartphone, a telephone number and WhatsApp installed.

The basic components used by FoxTai are essentially two: WhatsApp, the most popular instant messaging app and Twilio, an American company that provides API systems to manage/build advanced IVR systems. Therefore, FoxTai is a service developed using the basic innovation of global companies that offer high quality levels and undeniable guarantees of development and continuity of presence on the market.

Functionality

Question and answer, as simple as a Whatsapp

Passive mode: FoxTai sends messages of any kind to recognized users that do not involve interaction with users. Any examples? Sending order confirmations, progress status and any other information traceable to the archives your company makes available to us.

Method of interaction with the user: FoxTai provides for the definition of all the questions that the system, once interrogated, will recognize and the pattern of information, by selecting which it will answer. The questions arriving from users are immediately interpreted to generate the answer which, according to the rules and logical paths set, can be unique or generate a dialogue to obtain the desired final information.

An example? From WhatsApp, by typing HELP, we will immediately obtain the command list which, as a recognized user, is available for asking questions. Choosing and typing the question, the WhatsApp notification allows FoxTai to categorize the question and instantly compose and send the answer. All question and answer traffic is scrupulously recorded in the history. Useful data to monitor and evaluate, for example: what are the most frequently asked questions or which customers use the service the most.

Among the opportunities offered by FoxTai, the possibility of acquiring an order is interesting. Certainly in a simple and schematic but functional way. If necessary, the agent or a company user will complete the order starting from the data arrived with FoxTai.

Advantages

Intuitive, simple to use, direct.

Practical, for users everything takes place via WhatsApp.

Each user is recognized and enabled by his own telephone number.

The use of FoxTai has no usage limits; it is sufficient to structure the logical specifications in charge of interpreting the questions and answering them.

FoxTai can become operational wherever WhatsApp is installed and running.

Simple definition of operational settings and related logic.

Integrations

FoxTai can interact with our GiustiSuite structures or with different databases such as, for example, the company management system repository. Furthermore, FoxTai can accommodate requests that the company cannot give up easily and at a reduced cost. The customization activity provides not only consultancy support from our staff but also a process that includes:

the sharing of the technical/operational document;
the development;
the installation;
the testing.

Reference sectors

FoxTai is a universal service, i.e. it can be strategic for any type of business.

Contact us to find out what is the best solution for you. Our team of experts will be happy to tell you about our products, their features and the benefits they can bring to your business.

We will evaluate together how convenient it is to abandon habits and rely on operational processes and functionalities that are already active and functioning.

Join GiustiSuite

Contact us to find out what is the best solution for you. Our team of experts will be happy to tell you about our products, their features and the benefits they can bring to your business.

We will evaluate together how convenient it is to abandon habits and rely on operational processes and functionalities that are already active and functioning.

FAQs

Here is a list of the most frequently asked questions that customers ask us about FoxTai and the GiustiSuite world.

How data is exchanged?
FoxTai does not require a data exchange system.
Additional costs to be faced, in addition to those to be incurred for FoxTai?
Our consultancy is oriented towards excluding them, or in any case reducing them to a minimum. But, just in case, it is our technicians who guide the technical counterpart responsible for your management system.
If a problem occurs, who is responsible?
Reporting a problem immediately triggers a ticket for our support technicians. Our goal is to act quickly and resolve.
How is it possible to be sure that everything works?
It is our practice to carry out, in collaboration with the customer, the testing of the purchased and installed apps. The results, collected in a document, describe trials and outcomes.

Have more questions? Don’t stay in doubt. Let’s get in touch, we will listen to you carefully to show you how you can use FoxTai.